Delta Airlines Targets CrowdStrike in Legal Action

Delta Air Lines is currently embroiled in a legal dispute with cybersecurity firm CrowdStrike following a significant service outage caused by a faulty software update on July 19. Delta's attorney, David Boies, accused CrowdStrike of being 'grossly negligent' and delivering a 'vastly inadequate' apology after the incident led to the cancellation of approximately 7,000 flights and impacted over 1.3 million customers. Delta estimates that the total costs from the outage will amount to around $500 million, which includes $380 million in customer refunds and an additional $170 million in operational recovery expenses. CrowdStrike, while admitting to the initial bug, claims that Delta's outdated IT systems contributed to the prolonged outage and insists that their liability should be limited to single-digit millions. Delta refutes these claims and has expressed disappointment in CrowdStrike's attempts to shift blame, asserting that there is no basis for suggesting Delta was responsible for the disruption. The airline's CEO has emphasized the need for accountability and stated that litigation will reveal the full details of the incident.