Airlines Required to Refund Delayed Flights

Starting September 2, 2024, airlines in Malaysia will be required to provide full refunds to passengers for flights delayed by five hours or more, as mandated by the enhanced Malaysian Aviation Consumer Protection Code (MACPC). Transport Minister Anthony Loke emphasized that passengers opting not to continue their journey due to delays can receive refunds through their original method of payment. The updated code also addresses full fare disclosure in advertising, ensuring advertised prices include all fees and charges. Additionally, airlines must notify customers of any schedule changes at least two weeks prior to the flight starting January 2025. While airlines may still offer alternative reimbursement methods, the final decision rests with the customer. This move aims to bolster consumer rights within the aviation sector.