Grammy-winning composer Ricky Kej expressed frustration with Air India for downgrading his business class ticket to economy without providing a refund or clear reason. Kej claimed this was the third such incident in a year and criticized the airline's staff for their rude and unhelpful behavior. Although Air India cited technical reasons for the downgrade and stated they had initiated refunds, Kej alleged that no clear resolution was provided, accusing the airline of lying on social media. He further threatened legal action if a full refund was not issued. Air India responded by asking Kej to share booking details privately to address the issue, which he complied with but remained dissatisfied with the airline's vague and incomplete responses. This incident has drawn significant attention, with many others sharing similar negative experiences with Air India.