US Government Sues Adobe Over Deceptive Subscription Practices, Naming Executives

The U.S. Department of Justice and Federal Trade Commission have filed a lawsuit against Adobe, alleging the company used deceptive practices to make canceling subscriptions difficult and costly. The lawsuit claims Adobe imposed hidden early termination fees and created a convoluted cancellation process to deter customers, violating the Restore Online Shoppers' Confidence Act (ROSCA). Adobe allegedly hid crucial contract details in fine print and inconspicuous hyperlinks, misleading consumers about the true costs. Adobe's management, including two executives, are also named in the suit, which seeks consumer compensation and legal penalties. Adobe denies the allegations, asserting that their subscription terms are transparent and their cancellation process is straightforward.